Back to work and I’m still smiling :)

Kawanee is back to work.

So today was my first day back to work this year. Everyone seemed happy to see me back. That made me feel good.

It was my first day back on the phone after 6 months on another assignment. It was insanely busy and a little scary at first, but it’s sort of like riding a bike. I had trouble finding information for our members, but I love helping people so I took my time and I figured it out.  I might’ve forgotten how to take a member back off of hold.. (yep.) I might’ve put in the wrong number when looking at their Medicare, but I got what they call a Kudo’s call. Which means that I did such a good job the member asks to talk to a manager to tell them “I done good.”

By the end of the day, I was sort of getting the hang of…

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